Refund policy

Returns

You may request a return within 30 days of receiving your order by contacting zasiartsupport@gmail.com. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Customers are responsible for return shipping costs, except where applicable law requires otherwise. Please contact us before sending your item so we can provide approval and return instructions. We recommend using a tracked shipping service.

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by law.

Products damaged during shipping

If your product arrives damaged during shipping, contact zasiartsupport@gmail.com within 30 days of delivery, including your order number and clear photos of the damaged product and packaging.

Approved shipping-damage claims will receive a refund without requiring a return. Please retain the product and packaging until we have completed our review.

Your statutory rights

This policy does not limit your rights under applicable consumer protection laws. Where mandatory cancellation, return, or refund rights apply, those rights take precedence.